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All the following jobs are based at our Worldwide Headquarters in Salts Mill, Saltaire, West Yorkshire. UK
For all job enquiries please send CV and covering mail to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
All the following jobs were posted 28.10.09
1. International Sales and Marketing Director Technology
We require an International Sales and Marketing Director to drive strategy, development, contacts, management skills and sales both within Europe and Worldwide.
You will be a highly experienced individual with previous sales and marketing expertise within the field of international technology and IT. You will be responsible for building a strong, motivated sales team that will be located around the world, driving the sales of this product within a large high-end client base.
The International Sales and Marketing Director Role:
Build an International team of motivated, high performing staff, each with regional responsibility
- Formulate international business development strategy, devising sales targets and communicating with your sales team
- Develop best practice guidelines for your sales team, ensuring exemplary relationships are maintained both internally and externally
- Perform sales forecasting, resource allocation and ensuring responsibility for key account development
- Overseeing contract negotiation and ensuring maintenance of sales volumes
The Person:
- Previous strong international sales and marketing background, with Technology focus
- Proven track record of people management and driving sales
- Strong customer centred focus and impeccable relationship building skills
- Ability to understand and manage sales across countries and continents
- Exemplary communication skills, fluent in a number of European languages
- Current, strong, existing network of wholesalers and boutiques
- Focused and organised, strategic thinker
2. IT Help Desk Support with French
- As an IT Help Desk Support your job will be:
To log, track and finally close all calls using Helpdesk software for one of our Global Software Clients
To work in a team of 3 taking approximately 2500 calls per month with over half being fixed on the initial phone call
Investigate user problems through listening and questioning. Resolve problems over the phone.
Administration of all network user accounts (set up, amendment, suspension, removal)
Produce daily performance reports and ad-hoc reports about the state of helpdesk calls.
Liaise with suppliers of services when reporting issues to them and progress chasing.
To take personal responsibility for calls.
Using an Infrastructure Optimisation Programme with approximately 60% of staff now working on Thin Client devices utilizing Citrix Program Neighbourhood.
The ideal IT Help Desk Support will have the following skills and experience:
*Confident, articulate telephone manner
*Windows XP Operating system
*Active Directory
*MS Exchange 2007
*Microsoft Office 2003
*Proficient in the use of content security tools
*A team player
*Flexible
3. Partner Support Representative (with German)
You will play a key role on the Partner Services Help desk, providing support to partners in Europe, Middle East and Africa with a primary focus on German-speaking partners.
REQUIREMENTS:
*Degree - Business / IT an advantage
*Proficient knowledge of German & English language essential.
*Knowledge of another European language will be an added advantage
*Excellent interpersonal and communication (verbal, phone & written) skills
*Strong time management capabilities
*Listening, Understanding, and Responding: Practices attentive and active listening, has patience to hear people out and can accurately restate and respond to issues and concerns
*Strong coordination and planning capabilities
*Able to work independently and take ownership of assigned tasks
*Highly self motivated and performance orientated
*Demonstrable strong interpersonal and team-working abilities
*Problem Analysis and problem resolution abilities
*Enthusiastic & pro-active, process-oriented person
*Relationship building/networking capabilities
*Customer focused and service-oriented attitude
*Experienced IT user - Outlook / Excel / PowerPoint and Database
*1-2 years customer support experience ideally from a help line environment
*Experience gained in the IT/Software sector is an advantage
THE ROLE:
*Developing a clear understanding of the Partner Edge program, the Referral Program and the Early Partner Program for Business ByDesign as well as other partner programs as they are launched
*Answering direct queries (phone and email) from partners regarding the administration and ongoing implementation of strategic partner programs
*Providing accurate and timely responses to all partner queries
*Preparing and distributing reporting information within organisation
*Collating and presenting proposals on ways to improve each of the programs from a partner perspective
*Providing support to Partner Service Advisors in all locations to assist them to manage their ongoing relationship with partners
4. Account Manager
£20k-£30k + Uncapped OTE
TEMA is looking to grow its European sales team with the addition of a German Speaking Account Manager. We are partnered with many Tier 1 vendors pride themselves on our global list of clients.
As a European Account Manager you will:
Actively target European Markets.
Use your own connections and research to identify potential clients.
Look after your existing clients and up-sell and cross-sell where appropriate.
Develop your product knowledge and look to continuously improve your ability and performance.
To be suitable you will:
Have excellent knowledge of selling network solutions, Cisco experience is particularly desirable or have very strong IT sales experience.
Be fluent in English and German (other European languages may be considered).
Have a proven sales track record.
Have current business contacts within the European software market.
TEMA is offering an excellent opportunity to earn uncapped commission in addition to access to the largely untapped European markets. We are highly successful and are undergoing an impressive growth and refurbishment and this is an opportunity to join a highly regarded international company.
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