As a Recruitment Manager for the best Toy Company in the world, I was naturally a little cautious when using a new (to me) agency to assist with my seasonal roles in our Contact Centre. In the last years we have favored more direct recruitment methods, for two reasons: Quality and Cost. Our company ethos of 'only the best is good enough' also extends to the vendors we choose to work with.

Working with Anna Cedar has been a real pleasure and quite refreshing. After coming to visit me and really understanding what am I looking for, spending time with our employees, and really getting a feel of our environment and company values, she has found me 10 great Customer Service Advisors to join our team.

I have worked with numerous agencies in the past, and I have to say not one of them comes close to TEMA in terms of their ability to get us, and get it right.

Vanessa

I am pleased to confirm that I have been successfully working with Jim Hart and The European Marketing Agency Group for 3 years. We use his company for contacting our customer base to sell extended warranties on our laser printers and multifunctional devices.
The service received has been exceptionally good and I have been happy to recommend that we extend the service throughout Europe. Lexmark now use their services in several countries.
I receive regular performance reports and we meet periodically to discuss new opportunities. When I need something to change they react quickly and efficiently, and the staff are polite and friendly to work with.

Dave Evans
Lexmark UK

“TEMA were great to work with and responsive to our international marketing needs.  They were quick, efficient and knowledgeable when it came to web globalization and we intend to roll out to more markets with their expertise and excellent account management. And the whole programme was timely and cost effective.”

Steve Cain, Director